Terms & Conditions

By engaging our services, you agree to Innovate Phytoceuticals’ Standard Terms and Conditions, as outlined below:


Price & Payment Terms

  1. Invoices are due upon receipt unless negotiated otherwise prior to submission. No Laboratory work can continue without receipt of payment.
  2. All prices are in Canadian Dollars and do not include applicable federal and/or provincial sales taxes.
  3. The Customer shall bare the cost of all shipping, customs and brokerage fees associated with samples being sent to and from Innovate.


Delivery Dates & Turn Around Times

  1. Delivery dates and turnaround times are estimates and do not constitute a commitment by Innovate. Nevertheless, Innovate shall make commercially reasonable efforts to meet its estimated Turn Around Times (TAT).
  2. Standard TATs are 5-10 business days, Rushed TATs are 2-5 business days, and Urgent TATs are within 2 business days (microbial testing still require 5 business days).
  3. Rushed TATs will be assessed and may be rejected at the time of submission at the sole discretion of Innovate.
  4. The day of sample receipt is deemed day 0 for samples that are delivered to the lab before the cut-off time of 3:30 pm.


Results Reporting & Sample Storage

  1. Reports and be transmitted via email before 5pm the day they are due.
  2. Unless the customer pays for storage, Innovate Phytoceuticals holds no obligation or liability for samples sent to for storage, including samples requiring refrigeration.
  3. Samples that are sent without payment being received will be destroyed in 7 business days unless otherwise agreed upon.


Rights of Innovate and Rights of the Customer

  1. All samples become the property of Innovate Phytoceuticals to the extent necessary for the performance of the order.
  2. Innovate Phytoceuticals will dispose of or destroy samples immediately after the analysis has been performed, unless otherwise agreed in writing in advance.
  3. Innovate Phytoceuticals will not disclose confidential information to any third party without prior written consent, unless required for a lawful purpose.
  4. The customer is responsible for the proper delivery of samples sent to Innovate for examination/analyses or materials sent for production.
  5. The customer must ensure, and hereby warrants, that no sample poses any danger, including on its site, during transportation, in the laboratory or otherwise to Innovates’ premises, instruments, personnel or representatives.


If you have any questions or concerns relating to the terms outlined above, or if you require further information, please do not hesitate to  contact us.